Micro Tesseract Store has FREE SHIPPING via POSLAJU for all orders over RM250 within Peninsular Malaysia (RM300 for Sabah & Sarawak). If you prefer other shipping options or for customer outside of Malaysia, please contact us for shipping rates.
Orders usually ship within 1-2 business days after we confirm your payment. Orders placed by 11am during weekdays usually ship the same day. Once your order is shipped, you will receive an email with tracking number.
Out-of-Stock or Pre-Order items usually ship in 3-4 weeks (provided there is stock from our suppliers). We will inform you of any delay that may arise. If the product still unavailable after the 4th weeks, we will give you options whether to refund or wait some more.
POSLAJU guaranteed next working day delivery (D+1) within POSLAJU coverage areas or more for rural areas. Please contact POSLAJU directly if your package did not arrive within the stipulated time. For shipping insurance, please contact us for the rates.
You are responsible for any GST, VAT, tariff, duty, taxes, handling fees, brokerage charges, custom charges, etc. required by your country.
To arrange for a return, please use our returns form or email firstname.lastname@example.org. We can only accept returns of arrived damaged or defective products within 7 days of receipt. Customers are responsible for return shipping cost unless otherwise agreed upon. For defective product, we will ship another one after we confirmed it is defective. (Provided there is stock). Please contact us before returning any package. We will guide you on how to check the product thoroughly and make sure it is not damaged due to user’s inexperience handling. Returning any product that are not manufacturing defective, you may be imposed with additional charges.